Customer Care

PRIVACY STATEMENT within the meaning of article 13 of Regulation (EU) 2016/679

1. CONTROLLER AND DPO

The Controller is NAU S.p.A., (“Nau”). It is possible to contact Nau:

  • by phone at the number +39 0331 861233
  • by sending a letter to the head offices in  via S. e P. Mazzucchelli, 7, 21043 Castiglione Olona (VA) – Attn.: Privacy Aziendale
  • by sending an email to: privacy@nau.it

The complete list of Nau stores can be found on www.nau.it.           

The Data protection officer (“DPO”) appointed by Nau is Laura Zapparata. It is possible to contact the DPO by phone at the number 0331 86 12 33, or by sending an email to: privacy@nau.it.

2. HOW YOUR PERSONAL DATA IS PROCESSED

The personal data you provide by filling out the various templates on the website www.nau.it (the “Site”) will be processed by Nau for the following purposes.

For the purpose indicated in letter B below, Nau may have to process personal data concerning your eyesight, for which it will require your explicit consent.

 

Purposes of the data processing

Legal basis for the processing

Consequences of refusal to provide data

Duration of data processing

A

To comply with the obligations imposed by law or regulations

Data processing is necessary to allow Nau to fulfill a legal obligation.

Obligatory.

Failure to provide personal data will make it impossible for Nau to provide the product you have requested

10 years from the last purchase made by you

B

To sell, create and deliver the product requested by you through the Site, and to provide future assistance in relation to the product at any “Nau” store, including affiliated stores, by keeping and transferring your personal data.

Data processing is necessary for the sale of the product requested by you. Should the data processing require you to provide personal data relating to your eyesight, it will be necessary for you to provide your explicit consent

Obligatory.

Failure to provide personal data will make it impossible for Nau to provide the product you have requested through the Site

4 years from the last purchase made by you

C

To improve the service offered by providing further data apart from those strictly necessary to provide the service or product requested

The processing is necessary to provide you with a more efficient and punctual service of sale and delivery of the product

Optional.

Failure to provide personal data will make it impossible for Nau to provide further services you may have requested through the Site

The time necessary for the supply of the product requested. In any case, the processing will not be for longer than 90 days from the request

D

Management of Nau’s Loyalty Program, if you adhere to this

The processing is necessary to allow you to take advantage of the advantages offered to our loyalty card

Optional.

Failure to provide your personal data will make it impossible for Nau to register you in its loyalty program and grant you the relative advantages offered.

4 years from the last purchase made by you

E

To send commercial messages

The processing is based on your consent

Optional. Failure to provide your personal data will make it impossible for Nau to send you messages of a commercial nature

The processing can be carried out until withdrawal of the consent given

F

Analysis of your regular consumer choices, for the purpose of sending you personalized commercial offers based on the products that might be of interest to you.

The processing is based on your consent

Optional. Failure to provide your personal data will make it impossible for Nau to send you personalized commercial offers based on your regular consumer choices

12 months from the date of collection, marketing profiling activities will not be carried out for more than 24 months

G

Statistical analyses

Your personal data will be provided and processed anonymously

Not applicable as the data will be made anonymous

As the data is anonymous, no limitation in time is envisaged


You will have the right to withdraw your consent at any time, if given. This will make it impossible for Nau to continue to use your personal data for the purposes in relation to which you have denied your consent.

3. HOW PERSONAL DATA IS PROCESSED

Your personal data will be processed using paper, computerized and online methods that are suitable to guarantee the security and confidentiality of your data in compliance with the provisions of article 32 GDPR.

4. THE FORWARDING OF YOUR PERSONAL DATA

In order to fulfill the purposes described in point 2 above, Nau may need to forward your personal data to third parties, belonging to the following categories:

  • a - authorities and supervisory bodies, and in general to public or private entities that have advertising functions;
  • b - persons who take care of administrative and tax obligations on behalf of Nau;
  • c - persons who provide services for the management of information systems of Nau and the telecommunications network;
  • d - persons deployed by Nau for various reasons for the supply of products and services requested.

In certain cases, these persons operate fully independently as Data Controllers in their own right, in others they operate as Data Processors and are specifically appointed by Nau.

Furthermore, for the purposes referred to in point 2, your personal data will be processed and disclosed to the employees and collaborators of Nau, who are designated specifically as authorized data processors, depending on the specific responsibilities assigned to each of these persons and the instructions given.

Finally, your personal data may be forwarded to the affiliated stores of Nau that operate with Nau as joint-Data Controllers within the meaning of article 26 GDPR, and of the agreement on joint control, which is signed for this purpose by Nau and each of the affiliated stores. This agreement regulates the mutual obligations of the joint controllers, also with regard to the profile of the security measures, and the division of responsibilities deriving from the failure to fulfill said obligations. In each case, within the meaning of the agreement on joint control, you will be entitled to exercise your rights vis-à-vis both the joint Controllers.

Personal data processed by Nau will not be disclosed to third parties.

5. RIGHTS OF THE DATA SUBJECT

In relation to the purposes of the processing described in this privacy statement, using the contacts indicated herein, as Data subject, you may exercise the following rights against Nau:

  • Right of access- To obtain confirmation whether your personal data are being processed and, in this case, to receive information regarding, amongst other things: the purposes of the data processing, the categories of personal data processed and the storage period, persons to whom these data may be passed on (article 15 GDPR)
    • Right of correction - To obtain, without an undue delay, the correction of your personal data that is inaccurate and the integration of incomplete personal data (article 16 GDPR)
    • Right of erasure  - To obtain, without undue delay, the erasure of your personal data, in the cases provided for by the GDPR (article 17 GDPR)
    • Right of restriction - To obtain from the joint Controllers, the restriction of processing, in the cases provided for by the GDPR (article 18 GDPR)
    • Right to data portability - To receive, in a structured, commonly used format that is readable on an automatic device, your personal data provided to the joint Controllers, and to demand that they be transferred to another controller without any obstacles, in the cases provided for by the GDPR (article 20 GDPR)
    • Right of objection - To object to the processing of your personal data, except where there are legitimate reasons for the joint Controllers to continue to process them (article 21 GDPR)
    • Right to complain to the supervisory authority - To submit a complaint to the Data Protection Authority, Piazza di Montecitorio n. 121, 00186, Rome (RM).
6. COOKIE POLICY

WHAT ARE COOKIES?
We inform you that the Nau! website uses brief text files known as cookies that contain information about your browsing. Such information allows NAU! to improve and offer you a better and more personalized service. Specifically cookies:

  • memorize your account credentials and preferences indicated, eliminating the need to enter the same information (such as email and password) more than once during browsing;
  • allow you to navigate in an appropriate and efficient manner between the pages of the website;
  • track the way services are used during browsing;
  • propose advertising messages according to the interest expressed and preferences demonstrated during browsing;
  • allow you to enjoy a personalized purchase experience for the products offered by NAU!

Nau! uses a different type of cookie appropriate to the nature of the information collected, each one with a well-defined role.

WHAT TYPES OF COOKIES ARE THERE?
Cookies can be divided into three large categories with specific characteristics which we outline here below.

  • TECHNICAL COOKIES: these are necessary for the website to function correctly and to permit the best browsing experience. In fact, without the use of technical cookies it may not be possible to use some of the services offered on the website. For example, this type of cookie are used for verifying and maintaining user identification throughout the browsing experience, or else to memorize the language and display settings.

Be aware that analytics cookies may be assimilated into technical cookies, exclusively in the event that latter are used directly by the website owner to collect information, in an aggregated form, about the number of users and the ways in which they visit the site.

  • PROFILING COOKIES: these are cookies used to track the users browsing on the internet and transmit advertising messages that match the preferences demonstrated by the user during browsing.
  • THIRD PARTY COOKIES: in contrast to the technical cookies, such cookies are not usually indispensable for browsing, therefore you can block them through the specific tools in your browser. Please note third party cookies are generated and managed by parties other than the owner of the website being browsed.

    In addition to the above description, we inform you that cookies may be further subdivided into session cookies, which are cancelled once the web browser is closed, and persistent cookies that remain within the web browser for a set time. The latter are used, for example, to recognize the device connecting to the website facilitating the authentication process.

HOW ARE COOKIES USED?
The table that follows summarizes the ways that our cookies and third party cookies are used within our website.

Cookie Name

Cookie Description

FORM_KEY

Stores randomly generated key used to prevent forged requests.

PHPSESSID

Your session ID on the server.

GUEST-VIEW

Allows guests to view and edit their orders.

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history, if you have asked for this.

STF

Information on products you have emailed to friends.

STORE

The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer allowed to use cookies.

MAGE-CACHE-SESSID

Facilitates caching of content on the browser to make pages load faster.

MAGE-CACHE-STORAGE

Facilitates caching of content on the browser to make pages load faster.

MAGE-CACHE-STORAGE-SECTION-INVALIDATION

Facilitates caching of content on the browser to make pages load faster.

MAGE-CACHE-TIMEOUT

Facilitates caching of content on the browser to make pages load faster.

SECTION-DATA-IDS

Facilitates caching of content on the browser to make pages load faster.

PRIVATE_CONTENT_VERSION

Facilitates caching of content on the browser to make pages load faster.

X-MAGENTO-VARY

Facilitates caching of content on the server to make pages load faster.

MAGE-TRANSLATION-FILE-VERSION

Facilitates translation of content to other languages.

MAGE-TRANSLATION-STORAGE

Facilitates translation of content to other languages.

GOOGLE ANALYTICS

For statistical purposes

We inform you that the information collected by cookies and related to the use of this website can only be accessed by NAU! with the exception of information collected by third party cookies which are managed by third persons whom NAU! uses in various capacities to provide services relating to this website.

HOW CAN I DISABLE COOKIES?
Most browsers such as Internet Explorer, Firefox and Chrome are configured to accept cookies.

Nevertheless, even given the limitations described above that may occur when cookies are not used, the cookies stored on the hard disk of your device used for browsing this website may be cancelled or disabled by following the instructions shown below provided by the main browsers:
Chrome:
1. Click on the Chrome menu in the tool bar of the browser.
2. Select Settings.
3. Click on Show advanced settings.
4. In the “Privacy” section, click on the Content settings button.
5. In the “Cookies” section you can change the settings regarding cookies

Safari
To enable/block cookies on Safari in iOS 8, tap the settings > Safari > Block cookies and select “Always allow”, “Allow from current site only” or “Always block”. In iOS 7 or less recent versions select “Never”, "From third parties and advertisers” or “Always”.

Firefox
1. Click on the menu button and select Preferences.
2. Select the Privacy panel.
3. At the heading History settings: select Use custom settings.
4. To enable cookies, check Accept cookies from websites; to disable them uncheck the setting.

Explorer
1. To open Internet Explorer click on the Start button. In the corresponding box type Internet Explorer and then in the listed results click on Internet Explorer.
2. Click on the Tools button and then on Internet Options.
3. Click on the Privacy panel, and in Settings drag the slider towards the top to block all cookies or drag downwards to enable all cookies and then click on OK.
4. Blocking cookies may interfere with the correct display of some web pages.

HOW CAN I MANAGE COOKIES ON THE DEVICE USED FOR BROWSING?
It is always possible to manage advertising cookies present on the device used for browsing. Using the link below you will be able to enable or block cookies on your browser and obtain further information about advertising cookies: http://www.youronlinechoices.com/it/.