General Terms and Conditions of Use



The purchase and/or use of the NAU! GIFT CARD is governed by the following General Terms and Conditions of Use.

NAU! is a brand of NAU S.p.A., a company established under Italian law, with registered office in Via S. e P. Mazzucchelli 7, 21043 - Castiglione Olona (VA), inscribed in the Companies Register of Varese under TAX ID no 02836320123, Economic and Administrative Index no. VA-293511 (hereafter: “NAU!”).

NAU! invites all Customers to read the following General Terms and Conditions of Use carefully before using the GIFT CARD. NAU! may make modifications or additions to these General Terms and Conditions of Use at any time, which will come into effect on the date of their publication on the website. The Customer will in any case be bound exclusively by the Terms and Conditions of use established by the text that is valid at the time of using the GIFT CARD.

Use of the NAU! GIFT CARD implies full awareness and express acceptance of these Terms and Conditions of use, as amended or supplemented, which can be viewed and downloaded at any time on this page of the website the following link and can be found at the NAU! stores adhering to the initiative. In this regard, NAU! recommends its Customers to save or print out the General Terms and Conditions in force at the time in which they use their NAU! GIFT CARD.

For any further information regarding these General Terms and Conditions of Sale and/or the purchases made based thereon, NAU! invites those concerned to contact its Customer Service at the following email address:


The NAU! GIFT CARD is an anonymous, prepaid card issued to the bearer or a virtual code and can be purchased at all participating "NAU!" stores in Italy or online on the website The cards can be used for future purchases at the conditions and in the ways referred to in these General Terms and Conditions of Use.

The physical NAU! GIFT CARD is handed over to and immediately usable by the Customer for the purchase of goods online on the website and at all "NAU!" stores present in Italy and adhering to the initiative. A complete list can be found in the store locator section under the following link:

The digital NAU! GIFT CARD is sent via email to the recipient indicated by the buyer at the time of purchase, and may be used immediately for the purchase of goods online or at any of the NAU! stores present in Italy and adhering to the initiative at the conditions of use given below.

The NAU! GIFT CARD can be used within 36 months of the date of purchase indicated on the receipt that is handed over together with the card at the moment of purchase, or from the date of payment if purchased online. It will be possible to check the expiry date of the card at any time by sending an email to:

The NAU! GIFT CARD will be available for different amounts, from a minimum of € 5.00 to a maximum of € 1,000.00, with multiple amounts of € 5.00. The purchase price of a NAU! GIFT CARD will thus correspond to its face value.

The purchase of NAU! GIFT CARDS is not subject to VAT and will thus be excluded from the items subject to VAT, if an invoice is issued, within the meaning of art. 2(3) letter a) of Presidential Decree 633/1972 as subsequently amended. NAU! GIFT CARDS will be charged at the nominal value proposed.

It will not be possible to apply discounts or promotions of any kind for the purchase of NAU! GIFT CARDS. It is intended exclusively for private, non-commercial use. There are no activation costs and it cannot be topped up.


A NAU! GIFT CARD purchased in-store, whether in physical or digital format, will be activated at the cash desk by paying the chosen amount in cash or with other means of payment accepted at the store (payment may not be made using product coupons or vouchers issued by NAU! or third parties during specific promotional initiatives, or other GIFT CARDS).

The NAU! GIFT CARD purchased online, whether in physical or digital format, will be activated immediately upon conclusion of the purchase.

At the time of purchase, a receipt will be delivered to the Customer indicating the amount and characteristics of the gift card.


The NAU! GIFT CARD may be used for several payments, i.e. on more than one occasion, either online on the website or at the "NAU!" stores adhering to the initiative, until its full value has been used up.

At every purchase, the relative value will be deducted from the residual amount of the credit balance of the card.

Should the value of a NAU! GIFT CARD not be used up by its expiry date (36 months from the date of purchase), the Customer will have no claim to a refund or reimbursement of any kind.

The NAU! GIFT CARD cannot be returned and the balance on the card may not be returned to the CARD holder in any form whatsoever.

It may not be used to purchase other NAU! GIFT CARDS.

If the initial value is insufficient to cover the desired purchase, the missing amount must be paid in cash or using other means of payment accepted.

The balance on the GIFT CARD does not accrue interest and may not be assigned to other CARDS of any kind whatsoever.

NAU! GIFT CARDS that have been tampered with, altered, or on which there is any writing other than that printed on the original card, will not be accepted. No manual additions to the card will be accepted.

The NAU! GIFT CARD is made out to the bearer and is equivalent to cash. If the card is used improperly, lost, stolen or damaged (for example: making it impossible to read the bar-code, chip or other), the card cannot be blocked, replaced or refunded.

NAU S.p.A. declines all liability for improper or fraudulent use of the GIFT CARD.

This regulation is valid from 19 November 2019 until it is explicitly modified, supplemented or substituted.

Nau S.p.A. reserves the right to verify the correct use of the GIFT CARD and, in the case of verified breaches, to ask for it to be returned immediately. Any abuse on the part of the bearer of the GIFT CARD will entail the immediate exclusion from the services connected with the card.


Only in the case of an online purchase of a digital NAU! GIFT CARD through the website, within the meaning of Legislative Decree 206 dated 2005 (Consumer code), will the Customer have 14 days from the date of delivery of the product via email, to withdraw from the contract without having to give any reasons and without having to bear any costs other than those envisaged by art. 56(2).

Within the meaning of art. 54 of the same Legislative Decree, to exercise the right of withdrawal, a Customer who has purchased the gift card online must, before the expiry of the aforementioned period, compile the return form that can be downloaded from the specific section of the website

NAU! accepts and guarantees the return of the digital NAU! GIFT CARD from the Customer exclusively for products that have not yet been activated. It will not be necessary for the Customer to return the Gift card physically as the checks necessary will be carried out remotely.

It is hereby understood that a card can be refunded only in the case of a product that has not be activated before the expiry of the withdrawal deadline. 


Any communications and/or complaints relating to the use of the NAU! GIFT CARD can be sent via email to the address, or by registered letter with acknowledgement of receipt to NAU S.p.A., Via S. e P. Mazzucchelli 7, 21043 Castiglione Olona (VA).


These Terms and Conditions of Use are governed by Italian law.