Customer Care

1. ORDERS AND SHIPMENTS

All the orders submitted to our company are then shipped by courier from our headquarters.

  • Courier: TNT
  • Shipments in Italy and in Europe: 2 - 4 days (except for the weekends) 
  • Shipments in World: 4 - 13 days (except for the weekends) 

If you place your order by midnight on a weekday, we guarantee delivery in Italy (excluding islands) within the next 2 working days for frames and cases. For contact lenses within 7 working days.

2. NOTIFICATION OF SHIPMENT

When your order is processed, you will receive an email showing the “shipment number”.

3. TRACKING

Going to the TNT website, you can monitor your delivery status in every moment thanks to this shipment number.